Rich Ford
About
Car Dealers, Auto Repair, Used Car Dealers
Rich Ford is the best place to spend your leisure time tasting delicious food and enjoying the nice atmosphere. After visiting our restaurant you will definitely have a wish to come back!
Location
Adress: 8601 Lomas Blvd NE, Albuquerque, NM 87112
Phone: (505) 292-0000
Work Hours
Business info
- credit_cardAccepts Credit CardsYes
Reviews
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Ashley G.
My husband's family has a long history of purchasing cars from Rich Ford. When we saw THE truck we were looking for on their website for a great price, of course we had to go check it out!
The financing options at Ford are great and so are the warranty packages. Rich Ford is a great dealership and they have a cute cafe on site too!
Are the sales guys a little pushy? Yes. But let's be honest. They work off commission and they have families to feed too. At the end of the day, we were more than well taken care of once again and we got an amazing vehicle for an ideal price.
We will absolutely be purchasing future vehicles from Rich Ford and look forward to doing so! -
Jeff S.
Well this is a dumpster-fire of a service department... I called in the morning to make an appointment for service and when I asked the girl answering the phone, she said I didn't need one and that I could come by whenever - ok fine. Then I asked if there would be loaners available if I didn't have an appointment - her exact words were "we always have loaners available so just come in." OK FINE. So I go in on my lunch break and talk with Tony at the service desk who proceeds to tell me not only are they booked out 72 hours, (which I should have been told on the phone,) but they also "never do loaners, we cant do that for every customer, if we did I wouldn't get a paycheck." Despite the fact I was in less than 6 months ago and had a silver focus as a loaner the first time, and a black f150 the second time! He then proceeded to ask me why I was bringing the truck in... I said because of a rattle from the back end, to which he replies "DO YOU KNOW WHATS MAKING THE NOISE?" Well... no, that's why I'm standing in front of you at this exact moment. Yikes... So essentially I wasted my entire lunch break on an errand when the entire reason I called in the first place was to avoid exactly what ended up happening.
My call to the manager of the service dept was not returned.
Already irritated that I have a $65K truck with less than 35K miles on it that needs to go in FOR A THIRD TIME under warranty, but after my experience last time, where they didn't reconnect a throttle sensor (or something) and the truck wouldn't accelerate, I figured they deserved a review. -
Mary G.
UPDATE 8/9/2019:
About a month ago, my car would not start, so I had it jumped and realized it was the battery (in a 2 year old car). So I took it to Rich Ford. Initially, they said my warranty had expired but told my boyfriend and I that the battery was covered. We asked twice if that meant we wouldn't pay for the battery and our service person said "yes".
At the end, they hand me a bill for $175 for the battery and labor. I was furious and asked the service guy why I was paying when he said I wasn't and he said I must have misunderstood him.
No..I misunderstood my previous thought that this is a reputable dealership. Especially when my car is only 2 years old.
I would NOT recommend getting service or a Ford here.
3/2017- I had an amazing experience at Rich Ford. They worked hard to meet my needs and gave me an incredible deal. My salesperson was a little busy at the end, though and didn't go over the car details with me, leading to some confusion as to some features. Other than that, excellent service. -
John M.
OK very embarrassing situation I had purchased a 2017 Ford F150 I've been having issues with it ever since I purchased it I've had it in the shop I think a total of 5 times. So when I gave a bad review for having such a bad truck they respond saying that they cannot post my review because it isn't what they expected so now I know why Ford keeps a five star rating is because they do not post the bad reviews then I have the retention manager call me and say hey maybe you should come in and we can see what we can do for you. Pretty much a waste of my time. All they wanted to do was sale me a new truck. Shm. Rich Ford, you made me never want to buy a Ford ever again.
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Horacio C.
Took my Ford Escape in for an oil change and tire rotation. An hour or so later I was informed that my car was ready but.... But? They couldn't rotate the tires because the lug nuts we're beginning to round off and they were afraid their air wrench tool might complete the damage to one or more of the worn lugnuts complicating things further. Worn? How does that happen? After talking to a manager at Big O Tires I learned that Ford, in it's wisdom cheaped out on their stock lugnuts...but I'm sure it wasn't just on my vehicle. The lugnuts are apparently of some type of metal wrapped in a chrome plated tin material that doesn't stand up to regular tire rotation removal and replacement. So I got half of what I paid for.
I went back to Big O Tires and purchased 4 sets of lugnuts that would stand up. Cost: Around $80 plus my running around trying to solve my problem. I played phone tag with 2 different customer service representatives from Rich but they gave up on me after I called them back and left multiple messages.
Unfortunately Ford uses inferior lugnuts that don't wear well...you get the message.